Preface Introduction -- What is Design? -- Design's Relatives -- Design's History -- The Concepts 1. Information -- From Print to Cyberspace -- Making Marks -- Case Study 1: Emojis -- Graphic Identities -- Visualizing Data -- Case Study 2: Infographics -- Finding our Way -- The Return to Craft 2. Things -- From Mechanization to Automation -- Serial Things -- Case Study 3: Chairs -- Singular Things -- Materials -- Case Study 4: the Moneymaker Pump -- Ethics 3. Interactions -- Designing Machines for People -- Affordances and Scripts -- Case Study 5: Doors -- Interface -- Software -- Case Study 6: the iPhone -- Smart Things -- Robots 4. Systems and Services -- Systems -- Mapping Services -- Case Study 7: IKEA -- Sharing -- Hackathons and Jams -- Case Study 8: Uber -- Social Design -- Government Services 5. Experiences -- Interaction and Emotion -- Participation -- Case Study 9: Facebook -- Inclusive Experience -- The Experience Economy -- Immersive Entertainment -- Case Study 10: Universal Design -- Tourism 6. Strategies -- Organizational Design -- Case Study 11: IBM -- Strategic Design -- Policy -- Problems and Methods -- Case Study 12: IDEO -- Design Thinking Conclusion -- Design in the Anthropocene -- Technological Fixations -- Design Futures
